Delete your Synkro account
This page explains how to permanently delete your Synkro account and all associated data.
What gets deleted
For all users:
- ●Your account and credentials
- ●Your personal data
- ●Your login history
For physiotherapists:
- ●Your physio profile
- ●All your patients and their medical data
- ●Session notes, exercises, media
- ●Questionnaires and assessments
Grace period: your account is deactivated immediately, but data is only permanently deleted after 90 days. You can cancel the deletion during that period.
From the web app
- 1
Log in at app.synkroclinic.com
- 2
Click the Settings ⚙️ icon on the left of the screen
- 3
Open the Support menu, then go to the General tab
- 4
Scroll down to the Danger Zone section
- 5
Click the “Delete my account” button
- 6
Confirm by clicking “Delete permanently”
- 7
You receive a confirmation email with a cancellation link valid for 90 days
From the mobile app
- 1
Open the Synkro app on your device
- 2
Tap the Settings ⚙️ icon at the bottom right
- 3
Open the Support menu, then go to the General section
- 4
Scroll down to the Danger Zone section
- 5
Tap “Delete my account”
- 6
Confirm by tapping “Delete permanently”
- 7
You receive a confirmation email with a cancellation link valid for 90 days
Cancel the deletion
Changed your mind? Click the cancellation link in the confirmation email within 90 days of your request. After that, deletion is permanent and irreversible.
Need help?
If you cannot access your account, or if you would rather request deletion by email, contact our team via the contact page. Your request will be handled within 30 days, in line with the GDPR.