Delete your Synkro data
Synkro lets you delete your medical data without closing your account. This page explains how to do it, depending on your profile.
What is deleted and what is kept
Permanently deleted:
- ●All patient records (physios)
- ●Session notes and reports
- ●Exercises and programmes
- ●Questionnaires and assessments
- ●Media (photos, videos)
- ●Health data (patients)
Kept:
- ●Your account and credentials
- ●Your Synkro subscription
- ●Your exercise templates
- ●Your account settings
This action is irreversible. Once confirmed, the deleted data cannot be recovered.
Physiotherapists : Web app
Erases all your patients and their medical data. Your account is kept.
- 1
Log in at app.synkroclinic.com
- 2
Click the Settings ⚙️ icon on the left of the screen
- 3
Open the Support menu, then go to the General tab
- 4
Scroll down to the Danger Zone section
- 5
Click the “Erase all my data” button
- 6
Confirm by clicking “Erase permanently”
Physiotherapists : Mobile app
Erases all your patients and their medical data. Your account is kept.
- 1
Open the Synkro app on your device
- 2
Tap the Settings ⚙️ icon at the bottom right
- 3
Open the Support menu, then go to the General section
- 4
Scroll down to the Danger Zone section
- 5
Tap “Erase all my data”
- 6
Confirm by tapping “Erase permanently”
Patients — Mobile app
Erases your personal health data. Your account stays open.
- 1
Open the Synkro app on your device
- 2
Tap the Settings ⚙️ icon at the bottom right
- 3
Scroll to the bottom of the screen
- 4
Tap “Erase my health data”
- 5
Confirm by tapping “Erase permanently”
Request by email
You can also request data deletion directly from our team via the contact page. Your request will be handled within 30 days, in line with the GDPR (Art. 17 : Right to erasure).
To delete your account and all your data entirely, see the Delete account page.